Canapé Nancarrow

The company has an insert with the couch that states that if a part needs to be replaced because it's missing or damaged, as long as it's requested within 48 hrs of receipt, they'll replace it. Over e-mail with customer service I was told that this is not the case with already assembled products. I would have needed to return the entire couch - after I waited almost a whole month to receive this one and it's matching chair (local shipping guy didn't contact me for a drop off date either). Horrible experience. Flimsy metal cup-like hollow legs were bent and a plastic guard was broken and one missing. Pros: simple, firm, short (nice for small spaces) Cons: terrible shipping from California via freight (where feet were likely damaged), terrible local delivery, and then unfortunate inability of the manufacturer to replace damaged parts.