Ordering Information
How Do I Place An Order?
We offer three secure ordering methods so that you can choose the option that works best for you.
Order online - Placing an order on Wayfair.ca is safe, easy, and fast. You can check your order status and make changes every step of the way using My Account, which can be easily browsed through the links on the right-hand side of the page.
Call us - Our Sales Squad is available 7 days a week: Mon - Fri: 8am to 12am EST, Sat: 8am to 8 pm EST, Sun: 9am to 6pm EST. Call us at (800) 508-1737 and we'll not only set up the order for you but answer any questions you may have.
Mail-In - If you’d prefer to pay by check or money order, we are happy to accept them. A quote will need to be obtained. (For more information, see below).
What Are My Payment Options?
Credit Cards - We accept American Express, MasterCard and Visa. If debit, payment will be withdrawn immediately.
Please keep in mind that fraud checks may occur. For security purposes, we may verify the address details with a third-party fraud check company. If there is a security concern, we may ask for additional information in order to process the order. This process is done as quickly as possible; however, on occasion, doing so may result in delaying the order.
PayPal - If you have a PayPal account, you can click “Check out with PayPal” in the shopping cart.
Purchase Orders and Net Terms - We will happily accept purchase orders from corporate, educational, non-profit and government organizations pending a credit review by our finance and accounting staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax or postal mail. Please Fax Purchase Orders To: (866) 513-2570. Some additional terms and conditions include:
- The minimum purchase order amount we accept is $100.
- Payment terms are Net 30.
- We cannot accept purchase order numbers over the phone.
- We cannot accept international purchase orders.
- We cannot process an order until we have received a signed purchase order.
We cannot accept your purchase order unless you agree to these terms. Please feel free call us at (800) 508-1737 with any questions. Please contact Customer Support if you have a preferred payment method that you would like added to our payment options.
Store Credit - Store credit is an option for return refunds and discounts on existing orders. If you receive store credit, it will appear as a payment option during the checkout process. Store credit can pay for the entire order or a portion of the cost, depending on how much credit is available. You can check the status of your store credit anytime by logging into My Account.
Gift Cards - We have Wayfair.ca gift cards available to personalize and send to friends and family. Gift cards can be sent electronically or in the mail and will include a code to apply during checkout. To purchase a gift card, click here.
Order Confirmation
After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us.
If you’d like another copy of your receipt, you can always go to My Account and click “View Order Status” within the My Orders section. To the right of your order details, you’ll see an envelope icon that you can click to forward your order details to a different email address.
Federal and Provincial Tax
Wayfair.ca will calculate and collect all applicable taxes at the time of checkout based on the destination of your order.
If you qualify for a tax exemption, please call us (800) 508-1737.
Using Promotional Codes
If you receive a promo code, be sure to enter it during checkout so that it can be applied to your order. Promo codes apply to most of our products but may have some restrictions; these may be based on timeframe, type of product, or brand. To check how and when your promo code can be used, click here.
Premier and Trade Programs
These programs are intended for customers purchasing for a business and trade professionals*. These programs are not intended for resellers of Wayfair products or non-business customers. Accounts may be removed from these programs at any time at the discretion of Wayfair.
*Trade professionals include: Interior Designers, Architects, Landscape Architects, Contractors, Real Estate Developers and Stagers.
