The product did not arrive with all of the cushions. I spent an hour on the phone with Wayfair, who did nothing about it. Buyer Beware!!!

Was upset to learn this didn't come with the additional piece I bought and it didn't say at the time it had to be bought seperately. Also one of the seat cushions comes with this back set. So it should just all come together.

I love this as it is the same as my couch, but the image is miss leading and they must have updated the description because when I ordered it didn't say you had to purchase the back seperately. So it took forever finishing out the couch. I will add that the addidtional seat cushion also comes with the backs you have to purchase seperately, so it should just all come together.

Amazing

I pondered for weeks wondering whether to get this sectional as there were no reviews. I decided to "test" it out by ordering the double sofa bench separately, figuring that I would return it (pay shipping charges and restocking fee) if I did not like it. I received it, but literally only received 1/2 the unit. The website incorrectly did not mention that it only came with one box (Carton C) instead of two boxes. So, after some back and forth with wayfair who had to contact the manufacturer, I was told I had to order Carton H as well. That was very annoying as I had to pay another $170. Since then, they have corrected the website and description to clearly show you have to order each box separately. (this is true also if you order the double pull out bed module) After I received Carton H, I decided it seemed to be good quality and I liked the color (light gray) so I went ahead and ordered the sectional, but ordered each piece separately as I wanted to have 2 chaise lounges (instead of the double bench and ottoman show in the main picture). The pieces arrived on Friday and Saturday and we assembled it last night. Instructions were not easy to locate, so just started building the couch (no tools are needed, you just line up brackets to connect pieces). Big heads up: Start from the right of the sofa and work your way left. You also need 2 people to build the sectional. Lounged in sectional last night (I love that my husband and I now have our own chaises to use) and it is very comfortable and seems pretty solid and well built. The loose pillows definitely provide more comfort and it is nice that you can use the couch with our without them! Pictures show the loose pillows, first without the bed pulled out, the second with the bed. Definitely glad I got this sectional! Everyone can be comfortable and put their feet up even with 5 people.