This is a piece of junk. The biggest issue is the water goes all over the floor when you have to empty and in humid summer days, the water builds up fast. I tried to return it to Wayfair and I found them to be dishonest and unhelpful. First I was told ‘sure you can return it and get a refund, FedEx will pick it up’ even though I told the person (customer service) that I had already discarded the box. Then I discovered I had to pay $40 for return shipping and $40-50 for packing materials. So the return would cost me up to $100, about 40 percent of the original price. WARNING TO POTENTIAL BUYERS OF THIS ITEM! The reviews are fake, meaning they are paid for, the people who wrote the reviews were compensated. A DRAIN PAN is required for this but none provided and these cost $80 to $200, to prevent water running all over the floor. The drain pan is typically included in a portable AC unit, not this one. This ‘thing’, so-called AC does not cool a room, and it is very noisy. The TV is not audible when it is running. COWSAR SERVICE: There is a ‘Customer Service’ number listed on the operating manual and when you call the number you have to leave a message. Then you receive a text message asking for information. So this is Customer Service by TEXT MESSAGE! You don’t have an opportunity to speak to a person. I have experienced lousy Customer Service in the past but this is the worst ever. Stay away from this item and beware of Wayfair deceptive practices. Why do I have to give a STAR rating, it should get 0.
