I cannot stress enough how much to avoid purchasing from wayfair. Save yourself the stress and unprofessionalism. I ordered this couch and not only did it arrive defective but it also looks nothing like the pictures. Half of the couch did not expand so the couch is very uneven. I reached out to customer service and they don't allow you to speak to a manager and the return process is a nightmare. These couches are wrapped in plastic and they expand over 72 hours. I gave mine 5 days to expand and half of it is shorter than the other half of the couch and they only accept a return if you find a way to get the couch into a box. HOW????? how could I magically roll a couch back to flatness into plastic and then roll it into a box?? Then if you ask for a replacement they say you have to return the defective piece whoch again HOW??? how can i deflate a couch back into flatness into plastic and then into a box?? It’s impossible! Then i beg to speak to a manager and for them to make this right and they consistently say no manager is available. So I paid nearly 1 thousand dollars for a defective couch and all they can say is find a way to return it in a box or there’s nothing they can do. They take zero accountability and dont fix their mistake. Who wants half a couch thats shorter than the other side. It looks a mess. I would never recommend anyone to order from WAyfair its extremely unprofessional and a scam with terrible customer service or resolution service. Look at the photos!!