It was quite a journey from ordering to assembly. The Gazebo shipped in 2 boxes but, unfortunately, the first delivery had only Box #2. I contacted a Supervisor and was pleased with a substantial credit to my credit card for the inconvenience. I was told Sunjoy would only resend the entire order and that I could keep the original Box #2, no charge. As I was awaiting the replacement shipment on delivery day and had called to check on status of delivery, I was told by another Supervisor that the "Replacement Order" had arrived at the warehouse earlier in the week but the box and contents were damaged. So . . . Wayfair sent the damaged Gazebo back but failed to let the delivery company know. The Supervisor, again, pleased me with an additional substantial credit to my credit card for the inconvenience. The 3rd shipment arrived and a contractor (and 2 man crew) I had hired began assembly. Here are key points on the assembly process: 1.) The assembly took a full 2.5 days to complete by a licensed contractor and crew. 2.) The Manual is absolutely needed for success! It would be helpful if the dimensions (length) were added to the parts descriptions. 3.) Buyers should be aware that IF the Gazebo is being placed on a surface that is NOT completely level, it may be necessary to trim the wooden posts, per laser level results, to assure complete balance and a safe structure. 4.) VERY important to secure legs to ground as the large roof area will be affected by strong winds. 5.) Roofing Sheet Metal Panels - Good news, bad news: The panels are lighter weight and and prone to denting and possible scratching on the finish so HANDLE W/ CARE! All the panels are shipped with a plastic film on both sides of each panel. This protects the glossy finish from scratching (Good) but it is a VERY time and labor intensive process (Bad). Definitely worth it in the end but build in extra time in the assembly process. 6.) The wooden posts, supports and joists are a soft wood finish and may "bruise", so handle w/ care. Overall, we are pleased with the Sunjoy 12x20 Gazebo! It provides a good sized space for a couch, 2 lounger chairs, 2 ottomans, cocktail table, end table and rattan storage box. It also has room for a 5'x3' table and 6 chairs. We added an overhead fan/light combo (additional support beams were installed by the electrician), 4 electrical outlets, and Bistro style dimmer style string lighting for additional light and ambiance. The support and compensation from the Wayfair team was impressive.

Beautiful once is all put together however, this is 4 men job. Instructions were easy to follow but, the double sided clear plastic protective cover it’s very hard to remove and time consuming. I hired 3 men but I ended joining them to help with the plastic removal Also the company can do better whit the protection going forward it because it have scratches here an them

The structure is nice, but the roof rusts within the first year.

Wayfair Service Rep stated quite clearly that the mosquito netting was provided . So apart from the wood not really being CEDAR its more like a cheap glue lam lighter than balsa wood. Splits easily ! it did not come with the mosquito netting . Had I not been decieved by the WAYFAIR Chat person I would have purchased the Backyard discovery model which is a better quality .... But figured OK the netting is included normally a few hundred bucks .... SO the math made sense . Extremely disappointed -It also doesnt come with anchor bolts for cement and because of the metric holes its a drag to now have too go and purchase anchor bolts.. Additionally you need at least 2 person 7-8 hrs just to remove the plastic film from the roofing material . The plastic protective layer is so thin and cheap it comes off in small shreds . Looks great but not satisfied with the quality and the deception ! The instructions are clear and suggest a temporary 4x4 T brace in the middle center because there is little hope it will handle the snow load over 12 inches that’s not uncommon in our region !

Love it!!!