Help Center

What is Wayfair's general return policy?

We accept returns for most items within 30 days of delivery. The item(s) must be in its original, undamaged condition. If the packaging is too damaged, use a box of similar size, or one no longer than 108 inches. If the item was delivered unassembled, it should be returned unassembled.

Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

Any outbound shipping charges collected on the order will not be refunded. This includes:

• $8.99 shipping charge for orders under $50

• Upgraded shipping charges (expedited, express, room of choice, etc.)

• Assembly services included with delivery

What is Wayfair’s mattress return policy?

Every mattress comes with a 100-night trial. If you don't love your new mattress within the first 100 nights, you can arrange a return to store credit or to your original payment method for a fee ranging from $49-$99. This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses. Some payment methods (e.g. financing payment options) might not be eligible for store credit refunds - if Store Credit does not appear as an option when setting up the return, this is likely due to your original payment method.

If your mattress arrived folded, please allow 48–72 hours for it to fully expand and take its proper shape. For all mattresses, we kindly suggest you continue sleeping on it for two more weeks. This allows your body the necessary time to adapt; initial discomfort is a common part of the process. If, after 20 days, you’re still not completely comfortable, we’re here to help with a return and to find you a mattress that’s a perfect fit.

If your mattress arrived folded, please allow 48–72 hours for it to fully expand and take its proper shape. For all mattresses, we kindly suggest you continue sleeping on it for two more weeks. This allows your body the necessary time to adapt; initial discomfort is a common part of the process. If, after 20 days, you’re still not completely comfortable, we’re here to help with a return and to find you a mattress that’s a perfect fit.

How do exchanges work?

We initiate a refund once the item has been received and checked at our warehouse. For store credit this takes 24 hours from initiation and 3-5 business days for refunds to the original payment method. You can either order your new item before returning the old one or wait until your refund has been received to place the new order.

Where applicable, your return ship fee will be automatically deducted from the refund amount.

Large Appliance Return Policy

You can return a large appliance within 48 hours of delivery as long as it hasn't been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.

When your appliance arrives, please take the following steps:

1) Check the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the appliance.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once your appliance is installed, it can’t be returned.

Extended Holiday Return Policy

For all items purchased between November 1 and December 31 (except appliances as described above), the deadline to return them is extended until January 31.

Which items can’t be returned?

A few items can’t be returned, including:

• Gift cards

• Made-to-order items or personalized items

• Items marked as 'Non-Returnable' (if an item is non-returnable, a message will appear advising of this once the item has been added to your cart)

• Items purchased as part of a bundle at a discounted rate, e.g. “5 for $25” (unless the entire bundle is returned)

• Items you have already assembled

• Open Box Items

• Live Plants

• Certain Dangerous Goods items including flammable liquids, matches, compressed gas, propane tanks, lighters or damaged lithium batteries.

• Items shipped via Consolidated Delivery

How do I return an item if I change my mind?

1) Visit the My Orders section of My Account.

2) Identify and select the return option for the item you wish to return.

3) Complete the online form. This includes selecting the desired return and refund method.

After setting up the return, you will receive a confirmation email with specific instructions. This will also contain any return labels you need. Please refer to this email if you have any questions.

You may receive a special offer to accept a discount to keep the item instead of going through the hassle of returning it. This is a special offer just for you and the amount cannot be changed. If you do not wish to accept the discount, you can decline and proceed with setting up a return.

For rug returns, please return your rug in its original condition and packaging, or secure it using similar packaging if the original is unavailable.

Will I have to pay for return shipping fees?

Yes, applicable return shipping costs will be deducted from your refund. The return shipping costs can vary depending on the location of the return, size and weight of the item, and selected return method.

Delivery shipping fees or service charges collected on the order will not be refunded. If an order is returned because you refused delivery, the appropriate return costs will be charged and deducted from your refund.

I have set up a return for an item but I've received the wrong number of labels. What do I do now?

If you've received too many labels, you don't need to do anything. Just use the label(s) that you need. If you've received too few labels for your return, please get in touch with us and we'll fix this for you.

What if my item arrives damaged or is missing parts?

Please see Damaged Items or Missing Parts.

What if I receive the wrong item?

Please see Received the Wrong Item.

What if I change my mind about returning the item?

Already filled out the return form but changed your mind? Don’t worry! As long as you still have the item in your possession, you can easily cancel the return from My Orders.